WordFood

WordFood - how we feed or starve our realtionships

- Julia Hubbel

Julia’s ability to get this group of type-A executives to engage in true networking was incredible. She is truly skilled at motivating the group to engage and interact with each other, and her openness and honesty really come through.

— Shelley Stewart, Jr.,
Senior Vice President of Operational Excellence and Chief Procurement Officer, Tyco

May 1, 2012

Gracious WordFood

Filed under: Uncategorized — Julia Hubbel @ 3:14 pm

Sometimes the most important thing we can say is the simplest: please, thank you, or more importantly, I’m sorry. How often do our egos get in the way when an argument is spiraling, when a little humble pie would stop it in its tracks?
Yesterday morning I was the Phoenix airport on the phone with a service that had done my gutters a while back. I had written a check for $90 and put it under my front door mat. When they came to do the work, they said the check was gone. I later saw that the check had been cashed. There ensued an argument. They sent me collection notices and I in turn sent them the copies of the cancelled check. Finally I had them on the phone at the airport and we were both mad. Apparently someone had stolen my check and cashed it but I wasn’t happy about having to pay another $90 and they weren’t happy about not being paid. I could hear my anger spiraling, and hers. Then I said, “I’m sorry. I didn’t mean to get so angry.” And instantly the spiral ended. She apologized as well and she credited me the $90, and we agreed that I’d research the thief.
What fool is going to go to court over $90 to be right? Our parts get drunk on anger and get swept away. Hopefully another part stays sober enough to put the brakes on, eats a little humble pie and takes the first step. Insisting on being right often results in our ruining perfectly good relationships. Gracious WordFood will always raise the conversation to another level.

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