Anyone who has ever gone on a long trip is familiar with all the final details that annoy, crop up, and land at the last possible moment. Today was no different. At about 6 am tomorrow the shuttle is going to carry me off for a month in Tanzania, and the amount of preparation for all the adventures has been enormous. The last week has been a flurry of getting bills paid, including pulling out funds for tips for porters, chefs, shuttle drivers et al, meaning that pretty much all my accounts are on fumes. Naturally, two days ago I got a notice that my car registration required an emissions test, and my car insurance payment came due, along with a slew of other payments that just happened to land at the worst moment.
Here’s where I got taught a wonderful lesson, in the form of the basement flooding that happened back in September. My USAA adjustor and I developed a relationship wherein I kept him in stitches about the repeated floodings, and I continually told him to take care of the Coloradans who had more need than I did. And I meant it. We talked football and since he’s from Texas I razzed him about the Texans and especially Tony Romo. Now it was time for me to ask a favor. I compiled and sent him a list of my damaged goods- some pretty big and pricey. When there was question about a value he gave me the benefit of the doubt and that meant, in some cases, several hundred dollars more. In about five minutes he tallied up the total, asked for my approval and sent it up the pole to get me my payment ASAP. That check will make all the difference between meeting or not meeting my responsibilities while on travel.
This is not to say that John wouldn’t have done this for any USAA client, because they’re good that way. But my guess is that I might have earned a brownie point or two because of the exchanges we had during September, and because I made him laugh repeatedly during what I knew to be a very high stress time for the USAA adjustment team. You pay into the bank of good will and when you need to draw from it, there’s an excellent chance you may be able to get what you need.
This just goes to show that even when we are in extremis, it’s good to keep perspective, and when people are trying to assist us, to appreciate and honor them. I didn’t expect USAA to do what they did today. I am beyond grateful for this help. We are not necessarily “owed” over and above service, but John reminded me today that we can most certainly earn it.